Queue Management

Many retailers, health service providers and government offices face a daily challenge of having more people looking for help than staff ready to assist. The old basics of getting in line, or taking a number and waiting, have had a big technological upgrade through slick queue management systems that remove all the chaos and frustration.

Applications

  • Interactive screens issue waiting tickets on paper or SMS to phones
  • Screens show who is waiting and estimated wait time
  • Screens direct customers to service provider station
  • Systems show secondary messages to inform or entertain
  • System analytics provide insights on wait time averages, busiest times
  • Staff don’t have to answer “How long?” questions